Privacy policy


EM Trading OÜ is committed to protect the privacy of customers and users. We have established this Privacy Policy for the collection, use, disclosure, transmission and storage of customer data. Our activities on the Internet are in accordance with all relevant activities and the relevant legislation of the European Union and the laws of the Republic of Estonia.
Take a moment to review our privacy policy.

Collection and use of personal data.

Personal data is the data collected by EM Trading OÜ when performing or contacting with an individual.

Personal data of a loyal customer may be collected in the following ways:

  • when using the website on our website or elsewhere (eg stores) from the customer's account information 

  • when making a purchase or order through cookies in our store or e-store by storing personal contact information or information about purchasing preferences 

  • the required personal data may include name, address, postal code, e-mail address, telephone number and other data)

Use of collected personal data.

We also use the collected personal data for the delivery of goods and fulfillment of obligations to the customer.

EM Trading OÜ may disclose information about individual users to a third party who provides services to EM Trading OÜ and is contractually obliged to keep the shared information confidential. A third party is, for example, our partner, whose tasks are the transport of goods sold in the e-shop.

EM Trading OÜ transmits the personal data necessary for making payments to the authorized processor Maksekesus AS.

Retention and inheritance of personal data.

Data related to payments will be stored for at least 7 years in accordance with the Accounting Act. Inquiries and questions related to the data should be submitted digitally signed by e-mail:

Protection of personal data.

EM Trading OÜ applies all precautionary measures (incl. Administrative, technical and physical measures) to protect the client's personal data. Only authorized persons have access to change and process the data.

Customer Rights.
  • Inquire about him/her by submitting a statement to
  • Withdraw consent from data processing related to him/her by emailing

  • Request the correction or modification of your personal information by emailing

  • Request a deletion of your personal information (unless the latter violates the law or prevents the provision of services) by submitting a request by e-mail 

  • To file a complaint with the supervisory authority supervising the processing of personal data, which is the Data Protection Inspectorate in the Republic of Estonia.


All personal data of the customer that has become known during the visit to the EM Trading OÜ e-store and the performance of purchases are treated as confidential information. The encrypted data communication channel with the banks ensures the security of the purchaser's personal data and bank details.

Terms and changes of the privacy policy

By accessing our website or by completing a loyal customer application, you have read and accepted these Terms and Conditions. We reserve the right to change the general terms and conditions of our Privacy Policy as necessary, notifying all our regular customers. For any questions or concerns regarding our privacy policy or data processing, please contact us at